OUR COMMITMENT TO YOU
At Lupus Association of NSW Inc, we are committed to protecting your privacy. Your privacy is very important to us and we want you to be assured that our privacy practices are held to the highest standard.
Q: What personal information is collected? How do we use it?
When you choose to make a donation to Lupus Association of NSW Inc, the details you provide are used only for administration purposes. We will use your name and address in order to correspond with you, including donation receipts and other news of interest.
When you sign up to receive e-News or other information from Lupus Association of NSW Inc, we require your e-mail address. This allows us to send you our e-News updates and personalise our communications with you.
If you would rather not receive any announcements or special information from us, please notify in comments area on donation page or contact us via our Contact Us page.
Q: How does Lupus Association of NSW Inc protect information you provide?
All of the data we collect is protected against unauthorised access by secure encrypted channels and other security measures.
Q: Will Lupus Association of NSW Inc disclose the information it collects to outside parties?
Lupus Association of NSW Inc does not sell, trade or rent your personal information to others. We would only disclose you information if required by law.
We at Lupus Association of NSW Inc appreciate your interest in our ministry. We endeavour to at all times provide accurate information for your review while providing industry standard safeguards for any and all personal information you may submit.
Please feel free to contact us if you have any questions.
Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from Lupus Association of NSW Inc. Nothing contained herein shall be construed as conferring any licence by Lupus Association of NSW Inc to use any item displayed.
Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely.
Lupus Association of NSW Inc does not generally refund donations. Once a purchase has been processed through the online Store you will generally not be able to cancel the purchase.
Orders through Lupus Association of NSW Inc’s online Store will generally be fulfilled within 5 working days. However, this will be subject to the availability of stock and the delivery service standards of the national postal authority.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website. This information is used for statistical analysis purposes and then the data is removed from the system.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Direct Debit Requests
In respect to a Direct Debit Request (DDR) arrangement/s made between Lupus Association of NSW Inc Incorporated and you, our service to you and your rights are set out below:
In terms of the Direct Debit Request arrangements made between us and signed by you, we undertake to periodically debit your nominated account for the agreed amount for the specified project chosen by you.
By signing a Direct Debit Request, you request and authorise us to arrange for funds to be debited from your account:
- a) The amounts drawn will be as due under the agreement or any agreed variations to it thereafter or any greater amount which you, either of you, or a third party instruct us to draw, provided such instruction is given in the manner specified in the operating authority held by us in connection with your account.
b) We will arrange for funds to be debited from your account:
As requested and authorised in the Direct Debit Request;
ii. According to any notice sent by you specifying the amount payable and the date the payment is due;
c) The donation will be deducted from your nominated account on the nominated day of the month. If the due date for payment falls on a non-working day or a national public holiday, the payment will be processed on the next working day.
d) We will give you at least 14 days notice, in writing when changes to the initial terms of the arrangement are made. This notice will state any changes to the initial terms.
e) If you wish to discuss any changes to the initial terms please contact our office between the hours of 9am to 5pm (Mon-Fri)
f ) It is your responsibility to ensure that you have sufficient funds in the nominated account when payments are to be drawn. If you do not have sufficient funds then the payment will be regarded as not having been made;
g) You should be aware that:
i. Direct Debiting through Bulk Electronic Clearing System is not available on all accounts (check with your financial institution);
ii. Account details should be checked against a recent statement from your financial institution. If you are in any doubt, you should check with your financial institution before completing the Direct Debit Request;
iii. It is your responsibility to advise us if your nominated account is altered, transferred or closed.
h) If your drawing is returned or dishonoured by your financial institution we will notify you in writing and until otherwise notified cancel any further transactions.
Any transaction fees payable by us in respect of the above will be considered a loss unless notified by you to add them to the next debit from your account.
If you believe there has been an error in debiting your account, please contact our office as soon as possible so that we can resolve your query quickly.
Your records and account details will be kept private and confidential and will only be disclosed at your request or at the request of the financial institution in connection with a claim made to an alleged incorrect or wrongful debit, or otherwise as required by law. For all matters relating to the Direct Debit arrangement on your account, including requests for deferment of debits, alteration of debit arrangements or stopping or cancelling your Direct Debit Request
• If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:
– within 7 business days (for claims lodged within 12 months of the disputed drawing) or
– within 30 business days (for claims lodged more than 12 months after the disputed drawing)
• You will receive a refund of the drawing amount if we cannot substantiate the reason for the drawing.
Note: Your financial institution may ask you to contact us to resolve your disputed drawing prior to involving them.